Transition from PaySpan® to Zelis® for electronic payment and remittance services
Date: 11/13/26
Electronic Payments & Remittance Transition Notice
Effective January 22, 2027, Oklahoma Complete Health will transition from PaySpan® to Zelis® for electronic payment and remittance services.
Providers currently enrolled with PaySpan may be required to take action to maintain electronic payment delivery and access to remittance information. Providers are encouraged to review available payment options and enrollment requirements prior to the transition date.
Zelis® Electronic Payments & Remittance Overview
Zelis is a secure electronic payment and remittance solution that allows providers to receive claim payments and access remittance information electronically. Through Zelis, providers can select from available electronic payment options, access payment information, and reduce administrative burden associated with paper checks and mailed Explanation of Payments (EOPs).
Available payment options may include Electronic Funds Transfer (EFT), ZAPP Edge, Virtual Credit Card (VCC), or paper check, depending on provider enrollment status and payment preferences.
Benefits to Providers
• Faster access to claim payments through electronic payment options
• Online access to payment and remittance information
• Reduced reliance on paper checks and mailed remittance documents
• Enhanced payment security
• Simplified payment reconciliation and reporting
• Support from Zelis for payment enrollment and payment delivery questions
Available Payment Options
ZAPP Edge
ZAPP Edge is an electronic payment solution offered through Zelis that allows providers to receive payments and remittance information from multiple participating payers through a single connection.
Benefits may include:
• Consolidated payment delivery from multiple participating payers
• Access to payment information and 835 files
• Centralized payment management and reporting
• Access to Zelis payment support resources
Providers interested in enrolling in ZAPP Edge should contact Zelis directly. Fees may apply.
Virtual Credit Card (VCC)
Virtual Credit Card is an electronic payment option offered through Zelis that provides a unique, single-use credit card number for claim payments.
Important information regarding Virtual Credit Card payments:
• A unique card number is generated for each payment.
• Standard merchant processing fees may apply.
• Fees are determined by the provider's merchant services agreement.
• Providers may contact Zelis to change payment preferences or opt out of this payment method.
Paper Checks
Providers who do not enroll in an available electronic payment option may receive claim payments by paper check. Paper checks may result in longer delivery times and additional administrative handling compared to electronic payment methods.
Enrollment
Providers interested in receiving electronic payments through Zelis should contact Zelis to review available payment options and complete any required enrollment steps.
Enrollment requirements may include:
• Verification of Tax Identification Number (TIN) and National Provider Identifier (NPI) information
• Submission of banking information, if applicable
• Selection of payment preferences
• Establishment of user account and security settings
Providers should have recent payment or provider information available when completing the enrollment process.
Support & Assistance
For questions regarding enrollment, payment preferences, payment delivery, or technical support, providers may contact Zelis:
Phone: 877-828-8770
Email: csdept@zelis.com
For questions regarding claim adjudication, reimbursement decisions, or payment amounts, providers should contact the applicable Provider Services department.